Privacy Policy

Last Updated: 09/22/2025

1. Introduction

Welcome to SV Growth (“SV Growth,” “we,” “us,” or “our”). This Privacy Policy governs your use of our software solutions and services (collectively, the “Services”) and describes how SVG Growth LLC, a company based in Burbank, CA, collects, uses, and shares your information.

This Privacy Policy is incorporated into our Terms and Conditions. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. What Information We Collect

We collect information that identifies you or your business (“Personal Information”) and other information related to your use of the Services.

2.1. Information You Provide to Us:

• Account Information: When you register for an account, you provide us with Personal Information, such as your name, business name, email address, and phone number.
• Payment Information: We collect payment and billing information when you subscribe to our Services. This is typically processed by a third-party payment processor.
• Customer Data: In using our Services, you may upload or connect data, including your customer lists (for SMS campaigns), images, videos, and other media (“Customer Data”).
• Third-Party Credentials: To connect your social media profiles, Google My Business, or other third-party accounts, you may provide us with API keys, login credentials, or authorization tokens.

2.2. Information We Collect Automatically:

• Usage Data: We automatically collect information about how you interact with our Services. This may include your IP address, browser type, device information, operating system, and pages you’ve visited.
• Cookies and Tracking Technologies: We use cookies and similar technologies to help us operate and improve the Services, store your preferences, and understand user activity. This includes analytics and advertising tools such as Google Analytics, the Facebook Pixel, and the Google Ads Pixel.

3. How and Why We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage the Services: To create your account, process your payments, and operate the features of the Software.
• To Fulfill Your Requests: To post content to your connected third-party platforms (like social media or Google My Business) and to send SMS/MMS campaigns to your Customer Data lists, all at your direction.
• To Communicate With You: To provide customer support (at [email protected]), send you service-related announcements, and respond to your inquiries.
• For Marketing and Advertising: To send you promotional communications about new features or products. We also use data collected by our tracking pixels to serve targeted advertisements to you on third-party platforms (e.g., Facebook and Google).
• To Improve Our Services: To analyze usage trends and improve the functionality and user experience of our Services.
• To Enforce Our Terms: To maintain the security of our Services and enforce our Terms and Conditions, including your compliance with TCPA and other laws.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following limited circumstances:

• With Third-Party Platforms: We share your content and data with third-party platforms (e.g., social media sites) only when you direct us to do so (e.g., by scheduling a post).
• With Service Providers: We may share information with third-party vendors who help us operate our business, such as payment processors, cloud hosting providers, and email service providers. They are legally bound to protect your information and only use it for the services they provide to us.
• With Advertising Partners: We may share information collected via tracking technologies (like cookies and pixels) with our advertising partners, such as Google and Facebook, to facilitate targeted advertising and measure campaign performance.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• In a Business Transfer: If SV Growth is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Your Data, Your Responsibilities

You are the owner of your Customer Data. We only use your Customer Data as you direct. You are solely responsible for:

• Complying with Platform Terms: Ensuring your content complies with the Terms of Service of any third-party platform you post to.
• Complying with Marketing Laws: Ensuring your marketing activities, especially SMS/MMS campaigns, comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA). This includes obtaining all necessary consumer consents.

6. Your Privacy Rights (California Residents)

As a California-based company, we respect your rights under the California Consumer Privacy Act (CCPA). You have the right to:

• Know: Request to know what Personal Information we collect, use, and disclose.
• Delete: Request the deletion of your Personal Information, subject to certain exceptions. You can submit a deletion request by contacting us at [email protected].
• Opt-Out: We do not “sell” your Personal Information, so there is no need to opt-out of a sale.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at [email protected].

7. Data Security

We implement reasonable technical and organizational measures to protect your Personal Information and Customer Data from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure.

8. Data Retention and Deletion

We retain your Personal Information and Customer Data indefinitely, for as long as your account is active or as needed to provide you with the Services.

You may request the deletion of your Personal Information and Customer Data at any time by sending a request to [email protected]. We will process your request in accordance with our legal obligations.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SVG Growth LLC Burbank, CA Email: [email protected]